Review of the Monograph by S. S. Burynin, S. V. Valov, Yu. A. Tsvetkov, T. V. Cheremisina "Appointment of Citizens and Consideration of Applications in Investigative Bodies". Moscow: Moscow Academy of the Investigative Committee of Russia, 2020.

The paper presents a detailed analysis of the book "Appointment of Citizens and Consideration of Applications in Investigative Bodies". The emphasis is placed on such issues raised in the book as the interpretation of the term "citizens’ application", the system of legislation on citizens’ applications, the system of citizens’ applications and the system of their consideration. Special attention is given to the right of the heads of the Investigative Committee of the Russian Federation, the Ministry of Internal Affairs of the Russian Federation and the Federal Security Service of the Russian Federation to regulate issues related to citizens’ applications; differentiation of citizens’ applications based on the basic interest of the applicant; functional subsystem for considering citizens’ applications; the passage of time when considering citizens’ applications; termination of correspondence (including the priority of the legal fact of receipt of the application to the final addressee, and not the legal fact of filing an application); the rules for organizing a personal reception (including psychological advice) and the analysis of judicial practice. The following things are being criticized in the review: author’s definition of the category "citizen application"; classifying the right to apply as political; referring requests of authorities and their officials to the number of applications; redundancy of the approach to respond to electronic appeals. It is proposed to continue research in terms of establishing the concept and characteristics of an organization performing public functions (as a recipient of citizens’ applications); improving the departmental procedure for registering applications and reports of crimes; improvement of legislation on electronic and collective applications.